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Spotlight – Nancy Woizeschke

Nancy WoizeschkeBriefly describe business:
As the marketing entity for the city of Juneau, the Juneau Convention & Visitors Bureau (JCVB) is tasked with promoting and enhancing Juneau as a year-round visitor destination.

When did you first become involved with the visitor industry?
Shortly after I moved to Juneau in 1998, I volunteered with the JCVB, greeting visitors and answering questions as they disembarked. Later, I worked in the Alaskan Brewing Co. gift shop and served thousands of thirsty guests – and joined JCVB’s board of directors. I’ve always loved showing off Alaska in general, and Juneau in particular, to those who aren’t lucky enough to live here.

How is your business affected by the cruise industry?
Cruise traffic accounts for about 90-95 percent of Juneau’s visitor totals. The Juneau CVB works with the city to welcome these visitors by operating two seasonal welcome centers on the cruise ship docks to provide information and assist visitors in planning activities for their time in Juneau. Additionally, through passenger-fee funds, the bureau oversees the crossing-guard program in the downtown area to assist visitors in safely crossing the busy streets while keeping traffic moving. As a membership-based organization, the staff and volunteers of the bureau work with members to create the best possible experience for cruise passengers.

How did you get your start with the cruise industry?
I began working with the cruise industry beginning in 2005, setting up tours and tastings at Alaskan Brewing with cruise passengers, and later as a member of the JCVB Board. Of course, I’ve become much more involved in the last six months since I became president and CEO of this dynamic organization!

What’s the best part of your job?
The best part is telling others about Juneau. I feel so incredibly fortunate to live here, and it’s gratifying to work with our members and other community organizations to let others enjoy the best we have to offer in culture, excursions, hospitality and wilderness.

What’s your favorite cruise passenger story?
I was working at the Visitor Kiosk one afternoon when a woman about to get on a bus for a tour ran over and asked me to hold on to her large diamond ring. Her husband had just purchased it for her and she didn’t want anything to happen to it before she could have it sized. Before I could reply, her husband motioned her aside and sheepishly told her it wasn’t real, so it didn’t matter if she lost it. I can’t imagine how awkward the rest of the cruise was for the both of them!

What should Alaska do to better support/protect the visitor/cruise industry?
Continued marketing support of Alaska’s visitor industry is key. Once folks get a taste of what Alaska has to offer, they’ll keep coming back!

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